Reference

Privacy Policy For Your Account

Your account data for Dragon Hatch, Live Football Odds, wallet records and support chats is handled under this Privacy Policy, including DANA, OVO, GoPay and QRIS checks.

Account data explainedCookie controlsDANA OVO GoPay QRISWIB support hours
adubola Privacy Policy For Your Account
PRIVACY HELP

Reach Us About Your Data

Privacy questions should reach a person who can check your account, not a generic inbox. Our support team handles data access, correction and deletion requests every day from 09:00 to 23:00 WIB through live chat, WhatsApp and email. For your safety, we may ask for your registered phone number, recent QRIS reference or wallet name before changing account details.

Team online

Live chat requests

Open live chat from the account menu and choose Privacy Policy help. We ask for your username and registered phone number before checking account data, cookie records or recent login activity.

WhatsApp verification

Message our WhatsApp line during 09:00-23:00 WIB if you need a privacy request tied to DANA, OVO, GoPay or QRIS records. We verify wallet name before discussing transaction data.

Email privacy desk

Send account data requests to [email protected] with your username, registered phone number and the detail you want checked. We reply with next steps after identity checks are complete.

ACCOUNT CARE

How We Handle Privacy Controls

Clear controls help you decide what stays on your account and what should be corrected. We separate login data, wallet records, game-session logs and support messages so each request can be handled…

Account data we collect

We collect your username, phone number, password status, OTP checks and account preferences. These details help us confirm you are the account holder before we show wallet history or change profile data.

Wallet records

DANA, OVO, GoPay and QRIS activity creates transaction references, wallet names and timestamps. We use those records to match funding requests, solve payment questions and meet record duties where they apply.

Game-session logs

Sessions in Dragon Hatch, Crash Games, Bingo, Mega Fishing and Live Football Odds may create time, device and market records. We use these logs for account history, dispute checks and platform integrity.

Cookie choices

Cookies keep your login session, language choice and basic device checks. You can clear them through Chrome Settings > Site settings > Cookies, then sign in again with your registered phone verification.

Retention and deletion

We keep account and transaction data only for operational needs, legal duties, dispute handling and security checks. When a record is no longer needed, we delete it or reduce it where possible.

Request handling

Privacy requests are checked by support before any account change. We may confirm your phone OTP, recent wallet rail or email access so another person cannot change your data.

Privacy Policy Questions We Answer

Your privacy choices should be clear before you open an account or update your wallet details. These answers explain what data we collect, why we use it, how long we keep it and how you can contact us. If your question involves a specific DANA, OVO, GoPay or QRIS record, include the reference when you contact support.

We collect account details such as username, phone number, login time, device type, IP signal and wallet records. Game-session logs may also show titles opened, session time and account actions.

Wallet data helps us match your account with the right transaction. We use wallet name, reference number and timestamp to confirm funding activity, answer payment questions and protect your account record.

Yes. Contact live chat, WhatsApp or [email protected] with your username and registered phone number. After verification, we can explain the account, wallet and device records linked to your profile.

Open support and tell us which detail is wrong, such as phone number, email or wallet name. We verify your account with OTP or recent transaction proof before making any correction.

Cookies mainly keep login status, language setting and device checks. You can remove them in your browser settings, but you may need to sign in again and repeat phone verification.

We keep data for account operation, payment records, dispute checks and legal duties where they apply. When those reasons no longer apply, we delete the record or reduce it where possible.

Use live chat, WhatsApp from 09:00 to 23:00 WIB, or email [email protected]. Include your username, registered phone number and the data request so we can route it correctly.