Reference

Legal Terms for Your Account

We keep the legal terms close to your account so you can check access, data use, and payment handling before you move ahead.

Indonesia only where allowedDANAOVOGoPayQRIS
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adubola Legal Terms for Your Account
CONTACT PATHS

How To Reach Us About Legal

If you need a change to your legal record, reach us through the channels below and we will confirm the request against your account details. We handle WhatsApp, email, and in-account messages from 09:00-23:00 WIB, with escalation to the privacy team when a case needs a manual check. Keep your registered phone number handy so we can match the message to the right profile.

Team online

WhatsApp Desk

Send the request from your registered number and include the account name, the issue, and the date you last logged in. We use that match to route corrections, access checks, and record-copy requests to the right team during 09:00-23:00 WIB.

Email Support

Use email when you want a longer paper trail. We answer legal and data requests in the same queue, then confirm next steps after we verify the account and the payment trail tied to DANA, OVO, GoPay, or QRIS.

In-Account Form

Open Menu > Account > Help on mobile or desktop and send the form from your signed-in profile. That path lets us attach the message to your log history, which shortens checks for edits, access questions, and retention requests.

ACCOUNT SAFETY

How We Handle Your Data

We keep legal handling tied to your account, not to a loose inbox thread. On mobile, open Menu > Account > Security to check device access, change your password, and review the…

Data Use

We use account data to verify access, answer requests, and trace payment entries. That set usually includes your login device, contact number, and transaction references from DANA, OVO, GoPay, or QRIS, nothing more than needed for the file.

Cookies

Cookies help us keep you signed in and remember the device you last used. If you clear them, we may ask you to log in again and confirm the session before you can change legal or security settings.

Account Security

Change your password from Menu > Account > Security, then check the last-login row on the same page. If you switch phones, we may ask for a code so the next session matches your profile.

Retention

We keep records only for the period needed to settle account issues, handle payment traces, and meet local legal duties. When that period ends, the file is removed from active use or shortened where the law allows.

Change Requests

Send correction or deletion requests from the in-account form or WhatsApp desk, and we will compare them with your registered details. If the request touches payment history, we may ask for the DANA, OVO, GoPay, or QRIS reference.

Contact Path

For legal questions, use the support channel tied to the account name you registered. That keeps the case linked to the right record and helps us answer access, consent, or retention questions without delay.

Questions About Access and Records

These questions cover the parts of the legal page that matter most when you check account access, ask for a record copy, or request a change. If your situation depends on region, device, or payment trail, we follow the account data we hold and the rules that apply in Indonesia. When local law does not permit access, we keep the answer limited to that rule.

Only accounts in places where local law permits access can rely on these terms. If your region no longer qualifies, we may limit sign-in, data use, or payment processing tied to that account.

We keep the records needed to run the account: sign-in history, device markers, support messages, and payment references from DANA, OVO, GoPay, or QRIS. We do not keep more than needed for the stated purpose.

Yes. Send the request through the in-account form or WhatsApp desk from your registered number. We will verify the profile first, then return the record set the law allows us to share.

Cookies remember your session and device so you do not have to confirm each page again. If you clear them, the next login may ask for an extra check before legal or security changes are accepted.

We keep them only as long as needed for account handling, payment tracing, dispute checks, and local duties. When the retention period ends, we remove or shorten the file according to the rules that apply.

Use WhatsApp, email, or the in-account form and tell us exactly what needs to change. If the request affects a payment entry, include the DANA, OVO, GoPay, or QRIS reference so we can match it.

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